Ensure quality of service meets the standards in line of knowledge and communications with the aim of reducing the flow of calls from customers to other areas within the Service Lines of Business.Provide effective solutions based on the problems reported by customers under the standards of quality commitment with the customer/client.Time management for productivity results.Positive Attitude and Commitment to duties.Verbal Communication Skills, articulates clearly.Minimum of 6+ months of prior experience in Customer Service and/or Call Center.You will be assisting customers over the phone with any questions or concerns.Apply now for our customer service representative position.It is worth noting that, although the call centers of the aforementioned companies are unavailable due to the digital attack on Atento, other services, such as Itaú’s Internet Banking and Azul’s online service channels, continue to operate normally.

The agency also confirms that it will verify that the affected companies are adequately communicating the problem and alternative ways of serving their customers. Senacon also claims, in a statement to the O Globo website, that it is monitoring complaints about the incident and asks consumers to register any difficulty in communicating with companies. The National Consumer Secretariat (Senacon), an agency of the Ministry of Justice, intends to notify Atento so that the company can inform how many institutions had their call centers affected by cybercrime. It’s likely that other companies using the telemarketing giant’s systems are also struggling. Other companies, such as Unimed-Rio, Azul Linhas Areas, Vivo, Itaú and Burguer King, which also make use of Atento’s systems, report on their websites or official profiles on social networks that their call center systems have been harmed since the attack. Unimed Porto Alegre Senacon will notify Attentive Itaú also has a call center affected by the virtual attack on Atento. We hope that the situation will be normalized as soon as possible and we appreciate your understanding. The same procedure was performed by Unimed. According to Atento, in order to prevent any possible risk, the systems involved were temporarily isolated. However, the company reported the detection of a cybersecurity attack against systems in Brazil and claims to have already implemented all available cybersecurity protocols to assess and contain the threat, prioritizing ensuring the protection and integrity of customer data and systems. Unimed Porto Alegre’s Call Center is operated by the company Atento SA – leader in CX solutions and business process outsourcing in Latin America and one of the five largest providers in the world. Temporarily, those who need to contact the Health Plan can call (51) 3316.4770. reestablished, the cooperative created some actions to avoid further inconvenience to customers, maintaining its purpose of taking care of people. Unimed Porto Alegre, which strives for ethics, integrity in relationships and for its commitment to total transparency in the conduct of its processes, informs its customers that its Call Center’s operating system is unavailable through its 0800 number. Everyday a summary of the main news from the tech world for you! Want to catch up on the best tech news of the day? Access and subscribe to our new youtube channel, Canaltech News. The health institution, in a press release, states that Atento is implementing all available cybersecurity protocols to assess and contain the threat of the attack, always prioritizing the protection and integrity of its customers’ data and systems.

Last Sunday (17), Atento SA was the victim of a ransomware attack, which resulted in the company disabling some of its systems to prevent possible data leak attempts, according to a statement sent by the company to the market on Monday (18 ).Ītento is responsible for operating the call centers of several companies, such as Unimed Porto Alegre. The Gaucho health institution division, in a statement on Tuesday (18), that its call center was unavailable, providing another number for those who need to contact them. The virtual kidnapping attack (ransomware) at the telemarketing company Atento SA is affecting other companies that use the services, such as Unimed Porto Alegre.

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